When contacting our support team please try to be as detailed as possible. Try to include the following:

1. the issue you are experiencing
2. if the issue is only affecting you or others
3. about when the issue started to occur
4. is this the first time the issue has happened
5. what steps, if any, were attempted to try and solve the issue
6. if something was changed before the issue occurred
7. any other information you feel would help resolve the issue faster
   

DO NOT REACH OUT DIRECTLY TO ANY MEMBERS OF THE SUPPORT TEAM. THIS WILL CAUSE DELAYS IN THE SUPPORT PROCESS

Support can be connected 24/7/365 via:

Support Portal

Our Support Portal is the best way to easily submit tickets and requests at any time directly into our systems.

You can monitor tickets, update tasks, run reports, and check the status in real-time.

You are currently reading this article on the client portal. 

E-Mail

You can e-mail us for support at Support@quattro.one

Phone

We have various numbers that will all connect you to our support team. Please be certain to leave a detailed voicemail if you do not speak to a representative. 

These numbers currently do not support SMS/Texting.

Press option 2 on any of the numbers to be directed to the support queue. 

Chat 

Our live chat support is coming soon.  When available it shows up on this portal

Our Facebook chat is not monitored 24/7 but you can also message there http://m.me/QuattroOne 

SMS/iMessage

We are working on implementing SMS-based support.

We do not currently support SMS/Text Messaging at this time. 

We are also working to implement Apple Business Chat to help you receive support via iMessage
Learn more: https://www.apple.com/ios/business-chat/